This infographic shows 5 customer service myths. One of them, “if nobody complains, everyone is happy” is probably the most underestimated fact/myth in customer service. In terms of social media it shows how important it is to connect and interact with your likers/followers/customers.
Have a look at this infographic from salesforce and create your own opinion.
Source: Salesforce
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Reblogged this on Laitom's Blog.