Daily Archives: August 28, 2013


The Customer Service Trap: 80% of businesses believe they deliver superior customer service. In reality, only 8% of customers believe they have experienced superior customer service.


Buy This: Twitter Adding Shopping Inside Tweets

Bloomberg senior West Coast correspondent Jon Erlichman reports that Twitter has hired Nathan Hubbard as the social media network’s first head of commerce in a push to enable mobile shopping via tweets. He speaks on Bloomberg Television’s “Bloomberg West.”