Mary Kirby, Editor-In-Chief at Airline Passenger Experience, discusses the pressure on American air carriers as demand for in-flight mobile connectivity surges as foreign airlines increasingly offer the services. She speaks on Bloomberg Television’s “Bloomberg Surveillance.”
Complaints about limited, expensive and choppy Wi-Fi are widespread among frequent flyers, but what about other mobile and tech services on planes and at airports?
FlightView, the company behind mobile apps that track real-time flight information, polled 2,600 travelers on what they want on-the-go while in-the-air.
Unsurprisingly, the survey revealed that 69% were unsatisfied with in-flight Wi-Fi, while 58% felt that wireless was sub-par at airports.
Along with better access to the web, travelers polled wanted updates on their flight statuses while waiting to board and after the first leg of a connecting flight.
For more results, check out the infographic.
What mobile- or tech-related services do you want most on a plane or at the airport?
Source: Mashable.com, FlightView
September 12, 2012 in Business, Companies, Infographic, Technology
Tagged Airlines, Airports, Mobile, Planes, Service, Smartphones, Technology, Travel, WiFi, Wireless