Tag Archives: Amazon

Optimize Your Product Profile On Amazon – Infographic

best-strategies-to-optimize-amazon-infographic_524552e98c22eThis infographic titled ‘Amazon [Infographic]:Strategies to Optimize Amazon’ has been created with the big idea of enlightening business owners on strategies to optimize their product profiles on Amazon.com- one of the biggest online retailers. The infographic highlights: · Various customer touch points which can be optimized for maximum conversion. · Strategies of optimizing the Profile · Strategies of optimizing the Presence

Source: MediaMosaic

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Amazon: How Big is the Web’s Biggest E-Retailer?

How big is Amazon? The e-retailer is not just, well, a retailer. From cloud services to the grocery delivery business, the Seattle-based company touches our daily lives in ways beyond Kindles and kitty litter. Bloomberg Businessweek takes a look.

Is Amazon’s Cloud the Web’s Biggest Target?

Jon Erlichman reports on Netflix’s Christmas Eve outage and cloud computing security. (Source: Bloomberg)

Secret Cloud Pact: Amazon Said To Contract With CIA

Amazon signs a cloud computing contract valued at as much as $600m with the CIA, Federal Computer Week (FCW) reports citing people familiar. Betty Liu reports on today’s “Movers & Shakers” on Bloomberg Television’s “In The Loop.” (Source: Bloomberg)

Performance Of Tech Companies In 2012 – Infographic

This infographic illustrates the performance of selected tech companies in 2012. The chart compares companies such as Apple, Google and Facebook regarding their profit, revenue growth and stock performance.

Source: Statista

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Apple Hires Amazon Exec to Take Control of Siri

Apple Hires Amazon Exec to Take Control of Siri

Siri is about to get a new boss.

Apple has tapped William Stasior, an executive at Amazon, to take over the Siri department, according to Kara Swisher at AllThingsD. For the past six and a half years, Stasior has run A9.com, an Amazon subsidiary that powers product search for the e-commerce giant.

Stasior is taking control of Siri at a crucial time. Siri was acquired by Apple in 2010 and has lost both of its co-founders in the past year. The product has been criticized on and off for its inaccuracy ever since it launched with the iPhone 4S a year ago. Meanwhile, some of Apple’s competitors are rolling out their own voice-operated assistants.

Apple’s new hire may just have the chops to improve Siri’s functionality and keep the feature competitive with others on the market. Stasior has spent much of his career working on new search technologies, a skill set that should help him with the most immediate task at hand: Get Siri to pull up the relevant result to a user’s query.

Going forward, Stasior could also be instrumental if Apple chooses to turn Siri into a full-fledged mobile search product that customers use instead of Google.

Image courtesy of Flickr, vasile23

Source: Mashable.com

How Apple, Amazon, Facebook, Netflix say sorry – MarketWatch

How Apple, Amazon, Facebook, Netflix say sorry – MarketWatch.

By Quentin Fottrell

Since he took the reins from Steve Jobs, Apple CEO Tim Cook has had his every move compared with that of the company’s visionary founder. “What would Steve have done?” many wondered when Apple came under widespread criticism for booting Google Maps off the new iOS in favor of its own, many say inferior, software.

 

 

‘We are extremely sorry … and we are doing everything we can to make Maps better.’

 

 

Tim Cook, Apple

Though Cook may not be as charismatic as his predecessor, he proved Friday that he is more capable in at least one respect, experts say: apologizing for a blunder. In a letter to users, a Cook conceded that Apple’s (NASDAQ:AAPL)  Maps app had fallen short of the company’s standards. Put side by side with a similar mea culpa Jobs issued five years earlier, most experts say, Cook’s apology comes across as more sincere. See text of Tim Cook’s letter .

“We are extremely sorry for the frustration this has caused our customers,” Cook writes in his note, referring to complaints about Apple’s Maps app, “and we are doing everything we can to make Maps better.” See full story: Apple apology praised, but stock falls 2%.


Reuters

Apple CEO Tim Cook takes the stage after the introduction of the iPhone 5 at a Sept. 12 media event in San Francisco.

It’s rare for Apple to apologize, but not unheard-of. In 2007, Steve Jobs apologized to customers for dropping the price of the iPhone to $399 from $599 just two months after its release. “We are doing our best to live up to your high expectations of Apple,” he wrote. Unlike Cook, however, Jobs insisted Apple had done nothing wrong: “I am sure that we are making the correct decision.” As consolation, he offered a $100 store credit to those who had paid an extra $200 for the same phone. Read Steve Jobs’s apology .

Cook’s more empathetic and direct apology has the edge over Jobs’s mea culpa, analysts say. “Cook’s statement was structured more effectively, with the apology front and center,” says Ben Zimmer, a language expert and executive producer of VisualThesaurus.com. Jobs, in contrast, framed his letter to customers noncommittally as “observations and conclusions,” Zimmer says. That said, the Maps debacle is a much bigger PR problem for Apple than the price-point issue was, he says, and the current situation demands a stronger apology. Jobs did show greater contrition in 2010, when the release of the iPhone 4 was dogged by complaints about its antenna.

D10 video: Tim Cook

On the first evening of the D10 conference in June 2012, Apple CEO Tim Cook joined Walt Mossberg and Kara Swisher onstage for this wide-ranging interview.

But Cook also goes further by suggesting that customers try alternative products like Google (NASDAQ:GOOG)  Maps, Bing and MapQuest. “Jobs offers no alternative except the opportunity to spend more on Apple products [by issuing a store credit] instead of, say, mailing out a check for the difference,” says language expert Alan M. Perlman, a linguistics consultant and author. Cook says he is “extremely sorry.” Jobs’s phrasing — “We apologize for disappointing some of you” — suggests emotional detachment, Perlman says.

Apologizing can be a minefield, and, if not done right, it can even make matters worse.

On the following pages are five more CEO apologies that had varying degrees of success.

The Magnum Mea Culpa: Amazon CEO Jeff Bezos, 2009


Reuters

Amazon CEO Jeff Bezos holds up new Kindle Fire HD models on Sept. 6 in Santa Monica, Calif.

Amazon CEO Jeff Bezos threw the book at himself in 2009, when copies of George Orwell’s “1984” and “Animal Farm” mysteriously vanished from people’s Kindle e-readers. Customers were shocked and confused, and the online retailer was accused of banning books. It was, perhaps, unfortunate that the books dealt with themes like censorship and totalitarianism. The truth was less dramatic than that: The books were removed because Amazon didn’t have authorization from the publishers to sell them.

CEO Jeff Bezos posted a message on Amazon’s (NASDAQ:AMZN)  public forum — as if he were just another customer: “Our ‘solution’ to the problem was stupid, thoughtless, and painfully out of line with our principles. It is wholly self-inflicted, and we deserve the criticism we’ve received. We will use the scar tissue from this painful mistake to help make better decisions going forward, ones that match our mission.” See Jeff Bezos’s apology .

Both repentant and humorous, “this apology is clearly the cream of the crop,” Zimmer says.

The Friend-to-Friend Apology: Facebook CEO Mark Zuckerberg, 2006


Reuters

Facebook founder and CEO Mark Zuckerberg at Harvard University in November 2011.

Back when Facebook only had a few hundred million members, CEO Mark Zuckerberg introduced the “news feed.” Intended to compete with just-launched Twitter’s endless stream of updates, the feature infuriated users, who found it too busy and cluttered. Zuckerberg responded with a lengthy open letter on his blog, admitting full responsibility in his opening sentence: “We really messed this one up.” See Zuckerberg’s apology .

But Zuckerberg’s statement read like an email to a close friend: Self-deprecating and casual, it even applauded his most vociferous detractors. “This may sound silly, but I want to thank all of you who have written in and created groups and protested.” He organized an online chat to discuss Facebook’s (NASDAQ:FB)  new privacy policies and thanked people for taking the time to read his letter. Not everyone was impressed. Christopher Elliott, author of consumer-advice book “Scammed,” says it was “rambling.”

The Unsigned Apology: Sony Online Entertainment, 2011


Reuters

Kazuo Hirai with predecessor CEO Howard Stringer at a February 2012 news conference in Tokyo.

Some apologies are not signed by a human being at all. In 2011, Sony (NYSE:SNE)  blocked users from playing online games and accessing Netflix and Hulu after hackers compromised more than 100 million records, including 12 million unencrypted credit-card numbers. The breach impacted PlayStation, Sony Online Entertainment and its Qriocity music service. Sony’s May 2 statement began” Dear Valued Sony Online Customer.” And ended: “Sincerely, Sony Online Entertainment LLC.” See Sony’s statement .

Howard Stringer, the company’s CEO, didn’t make a public comment for three days. When he finally did issue a statement, his tone was warmer. “Dear Friends,” he wrote, “I know this has been a frustrating time for all of you. Let me assure you that the resources of this company have been focused on investigating the entire nature and impact of the cyber-attack we’ve all experienced and on fixing it.” See Stringer’s statement .

What the company didn’t acknowledge is that it had failed to protect customers from such an attack, Zimmer says.

The Serial Apology: Research In Motion founder Mike Lazaridis, 2011, and CEO Thorsten Heins, 2012


Reuters

Research In Motion CEO Thorsten Heins holds up a Blackberry during a January 2012 interview in New York.

The BlackBerry maker (NASDAQ:RIMM)  has repeatedly apologized in the past year. In October 2011, founder and former co-CEO Mike Lazaridis issued a mea culpa to the millions of customers hit with three days of global services outages. In a video clip, he said, “We’ve let many of you down. But let me assure you we are working around the clock to fix this. You expect better from us, and I expect better from us.” See Lazaridis statement .

Lazaridis recognized his role and made it personal, says marketing consultant Evan Carmichael; however, the problems continued.

Fast-forward to 2012: Another apology for problems with BlackBerry service in Europe and Africa on Sept. 21. This time, CEO Thorsten Heins posted a short, dispassionate statement: “We are conducting a full technical analysis of this quality-of-service issue and will report as soon as it concludes. I again want to apologize to those customers who were impacted today.” See Heins’s statement .

Heins didn’t explicitly take responsibility for the problems with the service, Zimmer points out.

The Half-Apology: Netflix CEO Reed Hastings, 2011


Reuters

Reed Hastings at Allen & Co. conference in Sun Valley, Idaho, in July 2012.

In July 2011, Netflix increased the price of its video-streaming and DVD-rental services. The company (NASDAQ:NFLX)  apologized for not properly communicating its strategy to customers and, in September 2011, announced that it would spin off its DVD-by-mail service under the name Qwikster. Around a million subscribers canceled their accounts in the months after the price hike and split — causing the company to abandon its plan to split the services. (Since then, Netflix has gradually been regaining many of those lost customers.)

CEO Reed Hastings went into damage-control mode. In a 1,160-word blog post on Sept. 18, 2011, titled “An Explanation and Some Reflections,” he apologized for the missteps. “I messed up,” he wrote. “In hindsight, I slid into arrogance based upon past success.” Oddly, he didn’t apologize for pricing increases, which experts say was the big reason customers were upset. Carmichael says Hastings failed to follow one key rule: “Explain what you’re going to do to make sure the problem gets fixed.”

Source: Marketwatch.com

Internet Giants Create Lobby Group To Support Common Interests

Facebook, Google, and Amazon are among the first 14 companies included in The Internet Association, a trade organization launched Wednesday that will lobby on behalf of online companies to promote their interests in Washington.

The Internet Association said it will serve as a place where the nation’s top Internet companies — normally competitors — can come together to fight for their common goals: protecting Internet freedom, encouraging innovation and economic growth and preserving the rights of users, according an association statement.

To achieve those goals, The Internet Association will advocate for and against new laws, hold educational sessions to teach policymakers about Internet issues and argue for the Internet’s importance to the economy.

“A free and innovative Internet is vital to our nation’s economic growth,” said Michael Beckerman, president and CEO of The Internet Association. “These companies are all fierce competitors in the market place, but they recognize the Internet needs a unified voice in Washington. They understand the future of the Internet is at stake and that we must work together to protect it.”

Companies joining Facebook, Google and Amazon in The Internet Association include AOL, eBay, Expedia, IAC, LinkedIn, Monster Worldwide, Rackspace, salesforce.com, TripAdvisor, Yahoo and Zynga.

While The Internet Association claims it will work “in partnership with Main Street businesses and individual users,” it remains to be seen how it will become involved in privacy disputes between users and the involved companies.

The Internet Association, which has been in the works for months, comes less than a year after many of the member companies came out against the Stop Online Piracy Act (SOPA) and the PROTECT IP Act (PIPA). If the member companies see a similar legislative threat in the future, the association will serve as a forum for coordinated effort against it.

Many of the Internet companies involved in the association have also been hiring seasoned public policy veterans to expand their influence in Washington.

Leslie Harris, president of the Center for Democracy and Technology, welcomed The Internet Association’s creation.

“The Internet Association represents companies at the forefront of the Internet revolution that are fueling new opportunities for economic growth, civic engagement, and free expression in every state in the nation,” Harris said. “These companies have a crucial role to play in educating policymakers about how what happens in Washington affects online innovation and the ability of Internet-based services to empower citizens and communities across the country.”

Do you think the country’s biggest technology companies should have more of a voice in government?

Source: Mashable.com

Top Ten Stocks On September, 7th – Bloomberg Video

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Business And Marketing: Major Boost For Retailers And E-Commerce, Tablets – Infographic

It’s a well-known fact in the world of mobile technology that tablet users are taking the world by storm. A relatively recent introduction to the growing pool of interesting gadgets, tablets have taken off in the past two years, and this trend is only expected to continue.

Though the essential tablet computer has a long and checkered past, with Microsoft attempting to break it into the mainstream in the late ‘90s, all efforts to make a functional and widely accessible tablet failed until Apple released the revolutionary iPad in 2010. Microsoft’s initial attempt at creating a flat screen, portable notetaking device failed for various reasons – too heavy, difficult software, limited platform – but when Apple got it right, the iPad started appearing in households, coffee shops, board rooms and subways everywhere.

Now consumers have hundreds of tablets to choose from and with the recent additions of Amazon Kindle Fire, Microsoft Surface and Google’s Nexus 7, popularity and usage will continue to grow.

Source: Miva Merchant

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Amazon Behind The Glamorous Storefront – Not So Glamorous – Infographic


Thumbnail image courtesy of iStockphoto, youngvet

With $48.1 billion in net sales last year, Amazon is certainly the leading Internet retailer. But how does the company fare in other areas, such as employee satisfaction and corporate social responsibility?

Not so well, according to an infographic from MBAOnline, a website that curates business information from the top minds in the blogosphere.

In fact, Amazon seems to put saving money ahead of many other priorities. For example, on a 102-degree day in June 2011, 15 workers in an Amazon warehouse collapsed from the lack of air conditioning, six of whom needed to be rushed to the emergency room. And despite a $5 billion cash reserve, Amazon donates nothing to charities — if an employee wants to deduct a donation from his or her paycheck, he or she has to pay an additional fee…Read More

Source: Mashable.com

Watch Out, Google. Amazon is coming…

Amazon growing strong…

More Money for Self-Publisher – Amazon Lending Library

This is going on for years…

This is a question that keeps 1,000’s of analysts busy every year. There are others that need much more care.

My personal 2012 forecast for Amazon: They will do just fine and will deliver some outstanding numbers. – Read Disclaimer on top.