Just using the good old phrase “Excellence In Customer Service” as many like to do, doesn’t cut it anymore these days. If you are not serious with your “excellent” customer service intentions, the phrase will backfire on you.
Today’s customers, with help of social media, are quick in giving bad recommendations for insufficient service.
Have a look at this infographic and learn of some statistics and facts that will help you to do better. All you need to do is follow through.