Oh, celebrities. What happens when the rich and famous figure out that they can broadcast their every thought out into the world immediately via their cell phone, without the intervention or advice of their manager, publicist or other PR staff? Celebrity Twitter Battles, that’s what happens.
Have a look to see what’s going on.
The average person wastes two days each year on hold.
And if anyone knows the pain of placing calls, it’s the assistants at Fancy Hands. Fancy Hands is a New York startup that matches busy clients with personal assistants for a monthly subscription fee.
Fancy Hands just crunched a lot of data to find out where its assistants spent the most time in 2012.
A good chunk of time was spent doing research for clients (33%). A lot of it was also spent on the phone or on hold (14%). Fancy Hands places, on average, 42 calls per customer.
Two companies that kept assistants on hold the longest: Time Warner and Verizon.
Comcast wasn’t much better — it actually kept one of the Fancy Hands assistants on the phone for 2.6 hours.
In the retail category, Walmart kept assistants on hold the longest, for 13 minutes on average.
Here’s the Fancy Hands infographic (click to enlarge):
Posted in Business, Companies, Infographic, Marketing
Tagged Business, Comcast, Customer Service, Marketing, PR, Time Warner, Verizon, Walmart
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After months, not to say over a year, Fernando Torres and his management finally do some positive PR for the “poor” Chelsea striker. Torres recently hit the wall again with a century miss last week at United and a red card on Saturday. While clearly playing better and scoring, he seems not to be out of the hole, yet. For the next three league games he won’t be available due to his red card. After that, he can take a new start with all the new energy and strategies.Good luck, Fernando.