Tag Archives: Retention

Customer Retention And Loyalty – How To Complicate An Easy Business Rule – Infographic

the-value-of-customer-retention_51d0de866cc28How to do better in customer retention and customer loyalty is always an interesting topic. After looking at the infographic and who contributed information to it, I am wondering why there are so many big players still not participating in “predictive analytics”.

I remember, before predictive analytics was invented, it was called “take care of your customers, and they will take care of you”.

Over the past decades this easy rule of business has been overlooked and the biggest rewards were, and still are, paid to new customers, which created the revolving door effect. New customer walks in the front door, existing customer walks out the back door. And then the experts were wondering why market share is not improving with so many new customers.

Have a look at this infographic and join me in wondering why an easy business rule can be so complicated and needs research by multiple big shots in order to become credible.

Source: Text: The Main Street Analyst, Infographic IBM

How To Build An Audience For Your You Tube Channel – Infographic

YouTube recently announced which contracts for its funded premium channels — featuring programming from chef personalities to The Wall Street Journal — are up for renewal and which are not. The video-sharing platform also said it will be adding new channels to the mix this year.

The team at FanBridge — a tool for monitoring audience growth and retention — has put together an infographic of funded and non-funded channels that highlights how channel owners are monetizing YouTube and keeping viewers engaged.

About 86% of survey respondents said they upload three or fewer videos each week, which places more emphasis on engagement rather than quanity.

“YouTube creators upload three or fewer videos a week, but are still spending a serious amount of time cross-pollinating their content across social channels,” a FanBridge spokesperson said. “Anyone looking at advertising on YouTube or brand marketers thinking about sponsoring a YouTube network would also be interested to see what to look for when comparing possible channels to get involved with.”

The infographic also shows channel owners are promoting videos on other platforms such as Facebook (85%) and Twitter (70%), but only 26% are communicating with their audience via email.

“YouTube channel owners can control email, but it’s harder to do so with social network communications,” the spokesperson said. “This means there is an opportunity for people to keep track of user base by using email and engage with them there too.”

Check out the full infographic below for more, then let us know what you think in the comments.

Source: Mashable.com