The average person wastes two days each year on hold.
And if anyone knows the pain of placing calls, it’s the assistants at Fancy Hands. Fancy Hands is a New York startup that matches busy clients with personal assistants for a monthly subscription fee.
Fancy Hands just crunched a lot of data to find out where its assistants spent the most time in 2012.
A good chunk of time was spent doing research for clients (33%). A lot of it was also spent on the phone or on hold (14%). Fancy Hands places, on average, 42 calls per customer.
Two companies that kept assistants on hold the longest: Time Warner and Verizon.
Comcast wasn’t much better — it actually kept one of the Fancy Hands assistants on the phone for 2.6 hours.
In the retail category, Walmart kept assistants on hold the longest, for 13 minutes on average.
Here’s the Fancy Hands infographic (click to enlarge):
Posted in Business, Companies, Infographic, Marketing
Tagged Business, Comcast, Customer Service, Marketing, PR, Time Warner, Verizon, Walmart
It seems like in today’s world there are fewer and fewer people making choices for the greater good. What I mean to say is that everything in our world seems to be able to be consolidated. The media of course is no exception to this trend with only 6 major companies dictating about 90% of the media we have access to. In less than 30 years the number of companies providing us with our media has dropped from 50 to just 6. The six companies consisting of GE, New-corp, Disney, Viacom, Time Warner, and CBS. If your wondering who owns the major networks its CBS of course, GE owns NBC, News-corp owns fox, and Disney owns ABC.
A reason for concern is the gross misrepresentation have so few companies controlling so much causes. According to today’s infogaphic Media Consolidaiton: The Illusion of Choice there is one media executive to every 850,000 subscribers. It’s kind of like representative government except you don’t get to choose who represents you and there is no better option.
If the free market had truly decided who was the winner and loser I would have no problem with there just being six companies running our media. However the path to success for these companies was not so honorable. Some of these companies even though they’re some of the most profitable in the world don’t even end up paying taxes. Crazy how the average citizen who probably only makes enough to get by has to pay more proportionately than one of these powerhouses. [via]
Source: Daily Infograpic,
June 17, 2012 in Companies, Infographic, Life, Maxus1.com, People, Politics
Tagged CBS, Disney, GE, Gross Misrepresentation, Information, Media, News, News Corp, Time Warner, Viacom